Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products within thirty (30) from the date on which you received them from www.balenciaga.com. Returned items must be shipped back to the Vendor within thirty (30) days from the date the package was delivered to you. The products may be returned by dispatching the package through a shipping agent of your choice. For more information about couriers and expenses read the below Return Shipping section.
It is necessary to complete the Return Form available on the web site in the Client Service area, in order for us to provide you with a Return Number. It is not possible to return an item in exchange for another.
Terms and Conditions of Return
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
- the online Return Form must be correctly completed and submitted to the Vendor within thirty (30) days from the date of your receipt thereof;
- the products have not been used, worn, washed, modified or damaged;
- the identification tag is still attached to the products with the disposable seal;
- the products are returned in their original packaging;
- the Vendor must receive the goods within thirty (30) days from the date the package was delivered to you.
If you have fulfilled all requirements set forth above, the Vendor shall refund the entire price for the returned purchased products. Any duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded. You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.
Please note that shipping costs, duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded. For more information read the below Return Shipping section or visit Client Service area
You can ship your returns to the Vendor with a shipping service of your choice and the return shipping will be at your own expense: You may choose the modality of return consulting the below “Couriers and expenses” section. Please verify that you have accurately completed and included with your package all the necessary documentation for Customs clearance. Please make sure to print and fill out 5 copies of the Returns Proforma Invoice that came with your parcel. Without all the copies the package will be rejected at Customs and will be returned to you.
All such documentation should be in English so it can be used both by the authorities of the country or area you are shipping from (for export) and by the Hong Kong authorities (for import). We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documentation is sufficient. The Vendor cannot be held responsible for parcels that are detained at customs because of lacking or insufficient documentation. The Vendor highly recommends that you choose a shipping service that permits you to trace the delivery at any time. Be sure that the type of shipping you choose guarantees the delivery of the parcel within the time frame of thirty (30) days from the date on which you received your order.
Couriers and expenses for the Return Shipping:
- for Australia, India, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, Macao, South Korea the return shipping is free if you use UPS driver.
- for Vietnam, Indonesia, Brunei you may ship the return with a shipping service of your choice and the shipping expenses will be at your charge
- for Hong Kong the return shipping is free if you use SF Express
Refund Times and Procedures
After the Vendor has received the returned products, the Vendor will check the conformity of the products with the conditions indicated above. When the Vendor is able to confirm that such conditions have been met, the Vendor will send you an e-mail confirming that the returned products have been accepted.
The refund procedure will be started by the Vendor within thirty (30) days from when the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has ascertained that the return has been carried out in compliance with the above conditions and the returned products have been accepted.
The time period for refunding the amount you paid for purchasing the returned products depends on the form of payment used. In the case of purchase by credit or debit card, the refund time will depend on the card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss. For purchase by PayPal (Australia and Hong Kong only), refunds will be credited to your PayPal account and will be visible immediately. The actual reimbursement to the credit card associated with your PayPal account depends on the company that issued the card. In the case of gifts, the refund of the sums paid for purchases will be made to the individual who made the payment.
All products sold by the Vendor include an identification tag with a disposable seal. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.